Zoho SalesIQ - Tactick helps you analyse data of website visitors

Solution

What can Zoho SalesIQ offer you?

Chat live with your customers through your website
Create a chatbot (automatically generated answers)
Track customer behaviour on your website (e.g. for how long certain pages are visited)
Integrate your visitors with Zoho CRM – additional information clearly displayed in CRM
Add lead scoring and automation processes

Solution

SalesIQ chat

Adding a chat option on websites has become popular, especially for webshops. For the visitor, it is a way to quickly get in touch with an employee of the organization. The chat can also be made ‘smart’ and can be used to get people to take action.

An example of ‘smart’ chat is a chat with a question such as ‘can I help you’ that would appear if people linger on a page for 30 seconds.

The chat is therefore an extra sales trigger on the website. You can also use the chat within a support channel, such as a customer portal or embedded in a mobile app.

Solution

SalesIQ webtracking

Another feature that makes SalesIQ interesting is related to tracking information. It records which pages are visited, from which source, for how long, whether they are repeat visits and more. This information is readily available in the CRM.

In Zoho, smart triggers allow you to use the information from SalesIQ. For example, if someone visited a specific page, SalesIQ can put a checkmark on the customer card and use this in a mailing or personalized customer approach.

In short, knowing which pages a lead or customer visits can be very valuable and with SalesIQ, these insights become available to you!